Cyber Cloud Technologies LLC

System Administrator

US-MD-Annapolis Junction
4 months ago
ID
2017-1162
# of Openings
2
Category
Information Technology

Overview

Functionally the system administrator roles are incident/queue coordinator roles

 

Successful candidates will have experience in the following areas:

  • IT Incident Analysis
  • IT Service Restoration
  • IT Event Root Cause Investigation
  • Managing the Lifecycle of all IT problems
  • Familiarity with tools such as the Known Error Database

Responsibilities

  • Perform systems administration of desktop and server systems connected to local and wide area networks.
  • Desktop systems management responsibilities involving account monitoring, security, OS installation, and other local area systems administration related functions.
  • Provide support for implementation, troubleshooting and maintenance of IT Systems
  • Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution of the client/server/storage/network devices, mobile devices and peripherals
  • Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows Operating Systems
  • Installs/loads operating system and application S/W
  • Isolate and resolve of H/W, and S/W problems involving the applications, O/S, the H/W, the comm infrastructure, etc.
  • Integrate new technologies into new and existing systems including the transition and migration of corporate systems

Qualifications

  • Active TS/SCI with Polygraph required
  • DoD 8570 compliance: CompTIA Security+ Required 
  • Applicable S/W or H/W training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order

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